For guests with food allergies

Basic Policies of the Hotel

At our hotel, we put the safety of our guests first, so that you can enjoy your meal. We will do our best to accommodate food allergies.

1.If you have any allergies, we ask that you please make a reservation and inform us of your details prior to your visit. Therefore, we ask that you understand if we receive your request on the day of your arrival without prior notice, we may have to refuse your request based on the safety considerations.
2.Allergen-free food and beverages are handled in the same kitchen and may share cookware and equipment with a variety of other foods and ingredients. Due to the risk of cross-contact, we are unable to completely prevent contamination with trace amounts of an allergen.
3.The allergen information we use is based on the ingredient information (food labeling) of the ingredients used and from their manufacturers, etc.
4.In instances where it may become difficult to provide safe food and beverages to a guest, or if symptoms are too severe, we may have no other choice but to decline service to that guest.

RIHGA Royal Hotel Kyoto
General Manager

Notice concerning display of ingredients

For the eight specific allergenic ingredients and the two items beef and pork in the breakfast buffet
(at All Day Dining KAZA),
we display allergens using “ingredient pictograms.”

Specific allergen ingredients

Other specified ingredients

Example

* Please refer to the "Basic Policies of Our Hotel" for information about assistance for guests with food allergies.
* Please ask our staff about alcohol.
* Allergen information displayed on the pictogram is based on ingredients information (specifications, etc.) from the ingredients used and the manufacturer.
However, hotel kitchens, some manufacturers and so forth use the same kitchens and cooking utensils to process and cook other food ingredients in some cases.
Therefore, it is impossible to completely prevent airborne contaminants, trace contamination, etc.
* Tongs and tableware used in the restaurant are used in multiple dishes containing allergens and used with shared equipment.
* Please make your final decision yourself after reviewing and confirming the above-mentioned details before use.